Escalation Matrix

For any assistance (Client) will contact with the following stations or persons for seeking service.

For emergency / regular call:

Central NOC & Escalation Matrix

 

EscalationLevel

Position

FaultMonitoring &

Management

Responsetime

 

1st

Central NOC

Phone:
+88-09601-501511
+8801730060200

+88028333686

Fax       : +88028333693

E-mail : cnoc@mirnet.com.bd

24/7

 

1st

Sylhet NOC

Phone:

+88-09601-800800

+880821715395

Mobile: 01726016288

Email: noc@mirnet.com.bd

24/7

 

2nd

Assistant Manager

Name  : Md. Anamul Kabir

E-mail  : anamul@mirnet.com.bd

9A.M–10P.M

 

3rd

Manage(Infrastructure & Network Support)

Name  : Jakaria Al Rahi

E-mail : rahi@mirnet.com.bd

 

 

Name: Ahmed Toufik Ehsan

E-mail:toufik.ehsan@mirnet.com.bd

9A.M–10P.M

 

4th

Sr. Manager (Network Planning & System Solution)

Name  : Shamim Ahmed

E-mail :shamim@mirnet.com.bd

Business Hour

 

5th

Business Head

Name  : S.M. Ataur Rahaman

E-mail :ataur@mirnet.com.bd

Business Hour