For any assistance (Client) will contact with the following stations or persons for seeking service.
For emergency / regular call:
Central NOC & Escalation Matrix
|
EscalationLevel |
Position |
FaultMonitoring & Management |
Responsetime |
|
1st |
Central NOC |
Phone: +88028333686 Fax : +88028333693 E-mail : cnoc@mirnet.com.bd |
24/7 |
|
1st |
Sylhet NOC |
Phone: +88-09601-800800 +880821715395 Mobile: 01726016288 Email: noc@mirnet.com.bd |
24/7 |
|
2nd |
Assistant Manager |
Name : Md. Anamul Kabir E-mail : anamul@mirnet.com.bd |
9A.M–10P.M |
|
3rd |
Manager (Infrastructure & Network Support) |
Name : Jakaria Al Rahi E-mail : rahi@mirnet.com.bd
Name: Ahmed Toufik Ehsan E-mail:toufik.ehsan@mirnet.com.bd |
9A.M–10P.M |
|
4th |
Sr. Manager (Network Planning & System Solution) |
Name : Shamim Ahmed E-mail :shamim@mirnet.com.bd |
Business Hour |
|
5th |
Business Head |
Name : S.M. Ataur Rahaman E-mail :ataur@mirnet.com.bd |
Business Hour |
